‘Phuket Sandbox’ welcomes more than 33,000 new arrivals from July 1st to September 16th

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A TAT customer satisfaction survey found that 80% of respondents were satisfied with the hospitality of the locals and 85% with the SHA Plus certified hotels.

The Phuket Sandbox program welcomed 33,059 international comers in the first two and a half months from July 1 to September 16, 2021.

Fully vaccinated and without quarantine, international travelers have come to Phuket on major airline direct flights from locations around the world. This included Thai Airways International from Copenhagen, Frankfurt, Paris, London and Zurich; Etihad Airways from Abu Dhabi; Qatar Airways from Doha; EL AL Israel Airlines from Tel Aviv; Cathay Pacific from Hong Kong; Emirates from Dubai and Singapore Airlines from Singapore.

The US, UK, Israel, Germany and France are the largest markets. Meanwhile, room bookings continue to rise.

Phuket Sandbox visitors must stay at SHA Plus Hotels on Phuket for added security. The SHA-Plus certification indicates that a hotel meets the security measures to control COVID-19 and that at least 70% of its workforce has been fully vaccinated.


With 161,384 overnight stays booked for September, the three-month total for July to September is currently 528,365 overnight stays. These included 190,843 overnight stays in July and 176,121 overnight stays in August. For the period October 2021 to February 2022, the current total number of overnight stays with a view to the future is 74,362 overnight stays.

The Phuket Sandbox visitor survey showed that 80% of respondents were satisfied with the hospitality of the locals and 85% with the SHA Plus certified hotels. They also rated the top 5 most satisfied with: SHA Plus Airport Shuttle, Booking Service for SHA Plus Airport Shuttle, Booking Service for SHA Plus Hotels, General Service Quality at Phuket International Airport, and Health Check-Up on Arrival in Phuket.

The survey was conducted by TAT from July 11th to September 15th, 2021. The 117 respondents were visitors from Israel (36), the US (17), Germany (11), UK (10), Switzerland (8) and others (i.e. Denmark, Norway, Belgium, Luxembourg, Qatar, Bahrain and Singapore) . About 80% of the respondents were 25-56 years old.

In addition to the necessary health and safety measures for the international travelers, 92% of the local population received their first vaccination dose as part of the Phuket vaccination program on September 12, while 81% completed the series with two doses. Phuket is also currently starting to give the third dose of vaccine or a booster dose. (DID)



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